e8game Privacy Policy – How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how e8game ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("User", "you", "your") of the e8game platform, accessible at e8game.lat and via any associated mobile applications (collectively, the "Platform").

e8game is committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with applicable international data protection laws and the requirements of our applicable gaming licence. By registering for or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with the e8game Terms & Conditions, which govern your use of the Platform. Where there is any conflict between this Policy and the Terms & Conditions on privacy matters, this Policy shall prevail.

2. Data We Collect

2.1 Information You Provide Directly

When you register for, use, or interact with e8game, we collect personal data that you provide to us directly, including:

• Registration data: Full name, date of birth, email address, and password (stored in encrypted form);
• Identity verification data (KYC): Government-issued identity documents (e.g., CNIC, passport), proof of address, and selfie/biometric verification where required;
• Payment information: JazzCash or Easypaisa mobile wallet numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), transaction records in PKR;
• Correspondence: Communications with e8game support, including live chat transcripts, email correspondence, and support tickets.

2.2 Data Collected Automatically

When you access the Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session duration, pages viewed, and navigation patterns;
• Game play data including bets placed, games played, stakes, and outcomes;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.3 Data from Third Parties

We may receive personal data about you from third parties including identity verification service providers, payment processors, fraud prevention agencies, and public databases, where permitted by applicable law and necessary for the purposes described in this Policy.

3. How We Use Your Data

e8game uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your e8game account, verifying your identity, and processing transactions;
• Service delivery: Providing access to casino games, sports betting markets, customer support, and promotions;
• Payments processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, and Pakistani bank accounts;
• Legal and regulatory compliance: Fulfilling KYC/AML obligations, retaining records as required by gaming regulators and applicable law;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, cheating, and other prohibited conduct;
• Responsible gaming: Monitoring account activity for indicators of problem gambling and applying responsible gaming tools at your request or where required;
• Marketing communications: Sending promotional offers and platform updates by email, where you have not opted out (see Section 9 for opt-out rights);
• Platform improvement: Analysing usage patterns to improve e8game's features, performance, and user experience.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, e8game relies on the following:

• Contractual necessity: Processing required to perform the contract between you and e8game (i.e., providing access to the Platform and processing your transactions);
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, tax reporting, and gaming licence conditions;
• Legitimate interests: Processing necessary for fraud prevention, security, responsible gaming, and general Platform improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing based on your freely given consent, such as the sending of non-essential marketing communications. You may withdraw consent at any time without affecting prior processing.

5. Data Sharing and Disclosure

5.1 Service Providers

e8game shares personal data with carefully selected third-party service providers who process data on our behalf, including payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), identity verification providers, game software providers, cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements and may only use your data for the specific purposes for which they are engaged.

5.2 Regulatory and Legal Disclosure

e8game may disclose personal data to gaming regulators, financial intelligence authorities, law enforcement agencies, or courts where required to do so by applicable law, regulatory obligation, or valid legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the Company's assets, personal data held by e8game may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to this Policy that result from it.

5.4 No Sale of Data

e8game does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.

6. Cookies and Tracking Technologies

e8game uses cookies and similar technologies (including local storage and session tokens) to operate the Platform. We use three categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. These cannot be disabled.
• Performance and analytics cookies: Used to understand how users interact with the Platform, measure session performance, and identify technical issues. These are set by e8game and trusted analytics partners.
• Preference cookies: Store your settings and choices, such as language preferences and responsible gaming reminder configurations.

You may configure your browser to reject non-essential cookies. Please note that doing so may affect the functionality of certain Platform features. By continuing to use the e8game Platform after being informed of our cookie use, you consent to the use of cookies as described in this section.

7. Data Retention

e8game retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Account and transaction data is retained for a minimum of five (5) years following account closure, as required by applicable KYC/AML regulations;
• Identity verification documents are retained for the period required by gaming licence conditions, typically five (5) to seven (7) years;
• Marketing preference data and communication history are retained until you withdraw consent or close your account, whichever is earlier;
• Technical logs (IP addresses, session data) are typically retained for up to twelve (12) months for fraud prevention and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual.

8. Data Security

e8game implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of passwords and sensitive credentials;
• Access controls limiting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Two-factor authentication options for account access.

While e8game takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, e8game will notify you and applicable regulatory authorities in accordance with legal requirements.

9. Your Data Protection Rights

Subject to applicable law and the conditions set out below, you have the following rights regarding the personal data e8game holds about you:

• Right of access: Request a copy of the personal data we hold about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations (e.g., KYC/AML records cannot be deleted on request);
• Right to restriction: Request that we restrict processing of your data in certain circumstances;
• Right to data portability: Receive your personal data in a structured, commonly used format;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the e8game support team using the contact details in the footer of this page. e8game will respond to verified requests within thirty (30) days. We may need to verify your identity before processing a data rights request.

Please note that the right to erasure cannot override our legal obligation to retain certain records under applicable gaming, KYC, and AML regulations. In such cases, we will explain the specific retention obligation that applies.

10. Children's Privacy

e8game is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that a user under 18 has registered for or used the Platform, their account will be immediately closed, any balances will be handled in accordance with our Terms & Conditions, and any personal data collected will be deleted to the extent not required for legal or regulatory compliance purposes.

If you believe that a minor has registered on e8game, please notify us immediately via the support contact details in the footer.

11. Changes to This Privacy Policy

e8game reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to it — we will notify you by email to your registered address and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

Continued use of the e8game Platform following the effective date of any revised Policy constitutes acceptance of the updated terms. The date of the most recent revision is indicated at the top of this Policy. We encourage you to review this Policy periodically.

12. Contact and Data Inquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data e8game holds about you, please contact the e8game support team. Contact details are available in the footer of every page on this site.

When submitting a data rights request, please include sufficient information to verify your identity and describe your request clearly. e8game aims to acknowledge all privacy-related inquiries within five (5) business days and to resolve them within thirty (30) days, in accordance with applicable data protection law.

This Privacy Policy is provided for informational purposes and reflects e8game's current data handling practices. Nothing in this Policy constitutes legal advice. If you have concerns about how your data is being processed and cannot resolve them with e8game directly, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.